I've lost an item

Before sending a request, check:

• Every inventory tab and your storage.
• Your other characters, if you moved it.
• Whether it was a time-limited item that has expired.

If it is really gone, send a lost items request with:

1. The character that had it.
2. The exact item name and how many.
3. When you last had it - date, rough time and your time zone.
4. What happened (a trade, a disconnect, a scroll, an update…).

We check the game's records and will tell you what we find.