FAQ

FAQ answers the questions players ask most often about quests, travel, combat, items, the Cash Shop and controls, and where to get help. Most answers end with a link to the guide that covers the topic in full.

Quests

Why does a quest item never drop?

Quest items and event items drop only while you have the quest accepted and still need the item, so take the quest first and then hunt. Event items such as paints, letters and beads can drop from any monster during the quest, and each drop is its own roll, so dry streaks do happen. The seasonal Azalea and Clover items only drop within that quest's level range.

More: Event Quest Item Drops

Why won't an NPC give the next quest or take a hand-in?

Quest chains are offered one step at a time, so finish the step you are on first. Check the Before you turn in section of the Quest Log, which shows what a hand-in needs, such as a pet out for Nella's Dream or an active Rose Scent. NPCs that also run a job or a service, such as job instructors and Flo, list their quests before their usual menu, and some quests need you to talk to the NPC first so that they can ask you to make a delivery. If a reward is one-of-a-kind and you already hold one, the hand-in is refused and you keep your items.

More: Quest Help, Quest Log and Quest Helper

Why does the NPC refuse a quest that shows as ready?

The reward needs room in your bag. A quest you have finished shows as ready even when the tab its reward goes into is full, and the NPC still lists it. When you pick it, the NPC refuses and tells you to make space in your inventory, and you keep everything you collected. Sell, store or drop something from that tab and talk to the NPC again. For example, Halloween Day Candy Wrapping! is handed in to Chief Stan and pays 3 Fruity Candy, so it needs a free slot in your Use tab.

More: Handing in a quest

Can you turn off the quest lightbulb?

Yes. Click the lightbulb over your head and pick Stop showing this lightbulb at the bottom of its list, or switch off Settings > Gameplay > Quest Lightbulb. Turn the setting back on to bring it back. While it is on, the lightbulb offers only the three lowest-level quests it has for you, and the next one appears as you take one.

More: The quest lightbulb

How do you track a quest and see its progress?

Open the Quest Log with Q, select a quest that is in progress and click the Quest Alarm button, and a green check means the quest is pinned to the Quest Helper on the right of the screen. The Quest Helper holds up to 5 quests and shows their progress, and the X there stops tracking a quest. Hunt and collect quests show have and need counts, such as "Rocky Mask 12/300", and the pop-up kill counter can be turned off under Settings > Gameplay > Quest Hunt Counter.

More: Quest Log and Quest Helper

What is the Secret Agent event, and who are Gaga's agents?

Gaga recruits you from level 10 with the quest Suspicious Offer?!, and Gaga's agents, such as Agent E, who gives a daily mission, and Agent O, who collects Special Agent Badges, give the tasks that follow.

More: Secret Agent Event

Daily resets and time

When do daily quests reset, and what time zone does the game use?

Personal dailies, such as Attendance Check, Spot On, Agent E's Today's Mission and Daily Check-In, come back 23 hours after you last did them, so their time does not creep later each day. Limits shared by your whole account, such as the Maple Point card and expedition entries, reset at 00:00 UTC, and Papulatus and Scarlion and Targa count a rolling 24 hours. A chat line tells you when a daily is available again, and you can turn those lines off under Settings > Gameplay > Daily Reminders.

More: Repeatable Quests, Daily Activities, Boss Rules

Getting around

What if there is no visible way out of a map?

Many exits have no artwork, so stand on the spot and press Up. Some maps drop you far from their only exit on purpose, such as the Disposed Flower Garden, which is meant to be walked from left to right, and some exits sit on ropes, so you seem to climb into the next map. The World Map's MAP INFO and Search tabs show what is where.

More: Travel

How do you get to the Night Market, Zero's Temple, Happyville or other hidden places?

Talk to a Dimensional Mirror in a major town. It lists hidden destinations, including the Kerning City Night Market, Zero's Temple and Happyville, and its Return home option takes you back to where you stepped in. Overseas trips such as Mushroom Shrine, Malaysia, The Bund and Veracent are sold by Spinel, the World Tour guide, and Spinel's Return home takes you back to the town you left from, or to Lith Harbor if there is no saved town. Spinel stands in Veracent too.

More: Travel, Event Places

Why can't you go to the Free Market from here?

The TRADE button does not work inside the Golden Temple's mini-dungeons or on any map with a time limit, and it shows "You can't go to the Free Market from here." Leave the mini-dungeon or timed map first, then use TRADE again.

More: Free Market

How do you get to Chryse?

Ericsson in Orbis Park flies you to Chryse for free, and a second Ericsson, by the wolf chariot next to the Ardentmill door, offers the same free ride.

More: Ships, Flights and Cabs

Dying, combat and parties

What happens when you die?

Press OK to be revived in a safe town nearby. You lose some EXP but never a level, and Beginners lose nothing; a Safety Charm, Easter Basket or Easter Charm protects your EXP and is used up, but Heart Chocolate does not. While you are dead you earn no EXP and cannot use skills, your buffs and summons end, and your head, hair, face and hat stay as they are while the rest of your body becomes a ghost.

More: Death and Revival, Boss Rules#Death

Why can't you pick up loot that someone else killed?

A drop belongs to the player who dealt the most damage to the monster for 15 seconds, and during that time their party can pick it up too. After 15 seconds anyone can take it, and drops from the biggest bosses, such as Zakum and Horntail, are open to everyone in the fight as soon as they fall.

More: Boss Drops, Party

Do party kills count for your quest, and how is EXP shared?

Yes. Kills made by your party count toward quests, and so do monsters you helped hit, for members on the same map who share the EXP. EXP from a kill is split by level among the eligible members on that map, with a bonus of 5% per member sharing the kill (up to 30% with six), while bosses pay by the damage each player dealt and a solo kill pays by your share of the damage.

More: Party

Do buffs and potions stack?

Attack and defence boosts add together: each different skill counts once, plus your single strongest potion or pill, and casting the same skill again refreshes it. Speed and jump use only the strongest effect, and that includes monster cards and mounts. A monster card's bonus counts only inside that card's own hunting area, and a monster's dispel removes only skill buffs, not potions or food.

More: Combat Basics

Why do you keep missing?

Each attack is checked against the monster's avoidability, with the usual penalty for a level gap, and for Magicians accuracy is INT/10 + LUK/10, rounded down. A monster that reflects or blocks wears a shield mark over its head while it is active, so stop attacking when the shield appears. Bosses cannot be poisoned by your skills.

More: Combat Basics

Why isn't your HP recovering?

HP recovers every 10 seconds only while you stand still, and attacking or being hit restarts the timer. MP keeps recovering in a fight, and sitting on a chair speeds up both. The HP you recover floats up in blue, and only you can see it.

More: Combat Basics

How do you fight the Balrog, and where do you enter boss fights?

The Balrog expedition is formed by talking to Mu Young at the Bottom of the Temple in Sleepywood's Cursed Temple, and it needs a party of 6 to 30 players at level 50 or higher. It is the full-size Balrog, not the field boss Jr. Balrog. The Crimson Balrog raid on the Orbis boat happens at random, with about a 42% chance on each trip. Each channel has its own monsters, and on Zakum you talk to Amon at the top left to leave.

More: Bosses, Balrog Expedition

Items, bags and trading

Can you sell, drop or trade quest items?

Shops never buy quest items, and they generally cannot be dropped on the ground, so throw unwanted ones in the Trash Can in the Free Market instead. Storage accepts every item, quest items included. Most other items can be traded between players, but untradeable quest items cannot.

More: Trading, Storage

What does Sell All sell, and can you get something back?

On the ETC tab, Sell All sells plain monster loot, and on the Equip tab it sells every piece of gear you have not starred. It keeps starred items, quest items, throwing stars and bullets, and anything no shop will pay for, and the confirmation shows the total and what it keeps. Everything sold stays on your buyback list for 24 hours, and you can buy it back for exactly what the shop paid you. To protect an item, star it with the star button next to Gather and Sort.

More: Selling and Buying Rules

How do you get more space when your bag is full?

Every stackable item, including Etc monster loot and every scroll, stacks to 9,999 per slot, and monster cards never take a slot, because they go straight into the Monster Book. The Scroll Bag (F9) holds scrolls and skill books for your whole account, and Storage is shared by every character on the account. In the Cash Shop, each bag's orange button adds 4 slots for 400 VX, up to 999 slots per bag, and the slot coupons in the ETC tab add 8 slots at a time.

More: Storage, Cash Shop

What do White Scroll, Chaos Scroll and Clean Slate do?

A White Scroll stops a failed scroll from using up the item's upgrade slot, but it cannot save the item from a boom caused by a Dark Scroll, and it does nothing when used with a Clean Slate. A Chaos Scroll shifts each stat the item already has by between -5 and +5, never adds a new stat, and succeeds 60% of the time. A Clean Slate gives back an upgrade slot that a failed scroll took.

More: White Scroll

What do the item name colours mean?

An item's name colour shows how far its stats are above their base. Grey and white are the plainest colours, orange marks scrolled gear, and blue, purple, gold and green show better stat rolls. Each stat on a dropped piece of gear is rolled separately, from -3 to +5 and very rarely +6 or +7, and Equipment Glow, which makes coloured items glow, and Compare Equipment, which is off by default, are both under Settings > Gameplay.

Where can you see Gachapon odds?

Talk to any Gachapon machine without a ticket and pick "What are my chances?", which shows the odds for each tier and how many prizes each tier holds.

More: Gachapon

How do you restock a Hired Merchant or collect its earnings?

Walk up to your own Hired Merchant and click it to open the owner's window, which closes the store to buyers while you are in it. From there you can put more items on sale, take unsold ones back, collect the Vesos earned so far and tidy up. Closing the store loses nothing, but what is left and the Vesos earned wait with Fredrick, who charges 1% for each full day after the store closed and keeps everything after 100 days, so collect them promptly.

More: Player Stores

Cash Shop

Do Cash Shop items expire?

Items you buy in the Cash Shop last 30 days from the moment you buy them, and nothing else in the game expires. Stackable items such as Gachapon Tickets and Safety Charms are permanent, and so is the Hyper Teleport Rock, while 2x EXP and 2x drop coupons keep their own length.

More: Cash Shop#How long goods last

Where do you buy Torr's Horn, the Golden Bell and other quest items?

They are in the Cash Shop under EVENT > Event, which holds Torr's Horn, the Golden Bell, the Red Ribbon and the Enchanted Scroll, along with other quest items such as the Pet Snack and The Rock of Evolution. Rudolph's Red Nose is not sold; it is a random reward for bringing Torr her horn in Happyville.

More: Cash Shop

Can you reset your job or skills?

Yes, with two books from the USE tab of the Cash Shop. The Reset Book (10,000 VX) returns you to Beginner at your current level, gives back your AP and SP, and keeps the Max HP and MP you have earned. The Rebirth Book (25,000 VX) puts you back at level 1 and keeps your old job skills in a Past tab of the Skill window, and your Beginner skills are never lost either way. To keep your job and only redo your points, use an SP Reset (one job advancement at a time) or the Full AP Reset; see AP and SP Resets.

More: Cash Shop

Controls, display and mobile

Can you change your keys, and what if an attack key gets stuck?

Every key can be rebound in the Keyboard Settings window, which opens with \, including Space. Default restores the standard layout and Clear All removes every binding, and you can remove a single binding by dragging it off the keyboard. If attack sticks after a Ctrl, Shift or Alt combination, click once to free it. Holding attack repeats the attack, holding jump repeats after about half a second, and holding the loot key (Z) keeps picking up items.

More: Controls

Can you play on a phone?

Yes. Phones and tablets start on the Mobile layout, which has an attack button and four buttons you can set to skills, items, Attack, Jump or Pick Up, and those buttons repeat while held. Move the on-screen buttons with /buttons or from SETTINGS > Display, and zoom with a pinch, /zoom 70 to /zoom 100, or the View Zoom slider. Long-press another player for their menu, and use /autohp 40 to drink HP potions below 40%.

More: Playing on Mobile and Display Settings

Why is the game tiny, huge or switched to the mobile layout on a PC?

The resolution you pick is a ceiling: the game uses the largest size that fits your window, down to 800x600. If your browser zoom is above 100%, the game can switch to the mobile layout, so set the zoom back to 100%. Your chosen resolution is stored on your account.

More: Playing on Mobile and Display Settings

Pets and mounts

Why won't a pet pick up items, and how do you feed it automatically?

The Veso Magnet makes your pet collect the Vesos it passes, and other items need an Item Pouch. Pets drink exactly the potions set in their PET HP and PET MP slots. Pet Auto Feed costs 250 VX in the PET tab of the Cash Shop, and double-clicking it with a pet out teaches that pet to eat Pet Food from your bag, plain food first. PET INFO in Character Info shows what your pet has, including Pet Auto Feed.

More: Pets

How do you get a mount?

Kenta's Monster Riding quest in the Aquarium Zoo gives you the riding skill and a Saddle. The Hog comes from his Pheromone Perfume quest, and the Dragon's Perfume Bottle you need comes from a quest with Chief Tatamo in Leafre that costs 20,000,000 Vesos; then use the perfume near a Tamable Hog in the Area of Wild Hog, which you reach by a hidden path on Tiger Ridge in Korean Folk Town. A Hog runs at 150% whatever boots or Haste you have, and the Hot Air Balloon is a mount cover that needs level 70, a Hog, a Saddle and the riding skill.

More: Pets#Mounts, Monster Riding Quest Guide

Social and guilds

How do you make a guild?

Take at least six players who are not in a guild or a party to the Guild Headquarters in Orbis, and talk to Heracle to choose Create. The founder pays 1,500,000 Vesos once the guild is registered, and every co-founder must agree. Every other guildless player in the room receives a Guild Contract, so keep bystanders out of the room.

More: Creating a Guild

How do you use a Super Megaphone, MapleTV Star Messenger or weather item?

Double-click the item in the Cash tab, then type your message in chat and press Enter. The item is used only when the message goes out, so walking away without typing keeps it. Weather items rain your message over the whole map for thirty seconds, while a Super Megaphone or MapleTV Star Messenger sends your next chat line as the broadcast.

More: Cash Shop

Account and loading

Why is there a long black screen, lag or strange behaviour after an update?

The black fade is the loading screen, and it stays until the new area's art has loaded, so a first visit can take longer. Lag at login is often large art downloading over a slow connection, and unchanged files now stay cached after an update. If a tab has been open for a long time, press F5, and the game will offer to save and reload when a newer version is out; a tab left on an old version for 6 hours reloads by itself. A blank screen for a moment at login usually means the game has just restarted.

More: Playing on Mobile and Display Settings

Are settings and key bindings saved?

Yes. Key bindings, quick slots, system options such as mute and the frame limit, and Gameplay settings are saved with your character. Window or full-screen mode is remembered too, but you have to switch it on again after logging in, because browsers need a click first.

More: Playing on Mobile and Display Settings

Why can't a friend see you, or why does another character show as online?

To play together, each of you needs a different account, because two windows on one account count as one player. In the guild list, only the character you are playing shows as online.

More: Buddy List, Guilds

Getting help

How do you get help from the MapleVerse team?

Go to Player Support on the website. Its help centre has articles on getting started, signing in, lost items, the rules, bugs and loading problems, with a search box at the top. If an article does not answer it, press Contact us, pick your issue and fill in that issue's form. You need to be signed in with MSU to send a request, and the team replies on the site: My requests shows each request as Open, Awaiting your reply or Solved, and you can answer from there.

How do you report a player, appeal a ban or ask about lost items?

All three are issues on the Contact us page of Player Support:

• Report another player for cheating, abusing a bug, scamming or harassment. Give their character's name, the map and channel, and the time; screenshots help. Reports are private, and the player is never told who reported them.
• Appeal a ban or mute. Name the character and say why the decision should be looked at again. Someone who did not make the first decision reviews it.
• Lost in-game items. Name the character, the items and how many, and when you last had them, with your time zone. The more exact the time, the faster the items can be found in the records.

The same page also takes sign-in and account problems, questions about MSU items, technical problems such as the game not loading, and requests about your personal data.

Where do you report a bug?

Bugs go to the bug and test portal; the I found a bug in the game issue on the Contact us page takes you there. Look up the Quest Help guides first if a quest seems stuck, since many "bugs" are a missed step.

See also

• Quest Help
• Controls
• Travel
• Cash Shop