Contact us
Most answers are already in the help centre. If yours isn't, tell us what's wrong and the team will reply on the site.
1 What do you need help with?
I want to appeal a ban or mute.
I need help signing in or with my account.
I've lost in-game items.
I want to report another player.
I have a question about an MSU item.
I'm having a technical issue.
I have a request about my personal data.
I found a bug in the game.
Something else.
Change issue2 These may answer your question
- I can't sign in Try these in order: Refresh the page and try again. If you were signed in somewhere else, sign out there first…
- How does signing in work? MapleVerse uses MapleStory Universe (MSU) sign-in for the game and this website. Sign-in itself, including any…
- Primary character, avatar and ghost names On the forum, the test portal and here, you appear as your primary character: its name and its portrait. Pick…
- Linking my old forum or test-portal account Accounts made with a username and password before MSU sign-in are kept, with all their posts and reports. To b…
3 Send us a request
Sign in to send this request
Your request and the team's replies are kept on your account, so only you can read them.
Sign in with MSUCan't sign in at all? See I can't sign in.