Contact us

Most answers are already in the help centre. If yours isn't, tell us what's wrong and the team will reply on the site.

1 What do you need help with?

I want to appeal a ban or mute. I need help signing in or with my account. I've lost in-game items. I want to report another player. I have a question about an MSU item. I'm having a technical issue. I have a request about my personal data. I found a bug in the game. Something else.

2 These may answer your question

The game won't load Work down this list: Refresh the page. The game updates on the server, so a refresh always loads the newest ve…
Lag and disconnects Close other tabs and apps that use the network or a lot of memory. On Wi-Fi, move closer to the router or try…
Which devices and browsers can I play on? Anything with a modern browser: Windows PC - Chrome, Edge or Firefox. Mac - Safari, Chrome, Edge or Firefox, o…

3 Send us a request

Sign in to send this request

Your request and the team's replies are kept on your account, so only you can read them.

Sign in with MSU

Can't sign in at all? See I can't sign in.